1. Currency
All ticket prices for events that take place in the Swiis Francs (CHF). All ticket prices for events that take place in Canada are stated in Canadian Dollars.
2. Payment Methods
We accept several payment methods to accommodate your needs, including (but not limited to) American Express, Visa, MasterCard, Discover, and for qualifying events,
3. Who You Are Buying From
We act as an agent for those who provide events, such as artists, venues, , fan clubs, promoters, and leagues (the "Event Organizer"). We generally sell tickets on behalf of the Event Organizer, though in some rare instances, we may own a small number of tickets as part of our service contract with the Event Organizer. When you purchase a ticket for an event located in the United States, OpenAir LLC will handle the transaction and collect payment for the Event Organizer. When you purchase a ticket for an event located in Canada, OpenAir Ltd. will handle the transaction and collect payment for the Event Organizer.
If you purchase a resale ticket through our site, you will be purchasing that ticket from either (a) a reseller who is not an Event Organizer, such as other fans, season ticket holders, or professional resellers, or (b) in limited circumstances, the Event Organizer. Tickets obtained from unauthorized sources, and not directly through our site, may be lost, stolen, or counterfeit, and if so, are void.
4. Pricing and Availability
We sell tickets on behalf of Event Organizers, which means we do not set ticket prices or determine seating locations. Event Organizers typically set the face value of their tickets. Tickets are generally sold through several distribution points, including websites, apps, and box offices. Most distribution points generally access the same ticketing system and inventory; therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may become available prior to the event. However, we do not control this inventory or its availability. Check out our FAQs section for more information on ticket availability.
Similarly, we facilitate third-party ticket resale transactions, but do not set the ticket prices or determine seating locations of those resale tickets. Please be aware that resale tickets are often posted for sale on our site at prices higher than their original prices. THE PRICE YOU PAY FOR RESALE TICKETS MAY THEREFORE BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRINTED ON THE TICKETS.
Further, with respect to resale tickets purchased from the Site:
Market prices are subject to change at any time prior to Order Confirmation, and we do not guarantee that you will be able to purchase the tickets for the prices shown on our Site, or that such tickets will be available, until Order Confirmation. We are not responsible for any typographical or system errors within the inventory listed for sale. If an error is found while processing your order, you will be notified of the error, and a substitution will be made when available, at no additional cost, or we will issue a refund. Please check your tickets carefully once they arrive, and contact us if you have any questions regarding the tickets you received. We may charge fulfillment, shipping, service, or other fees for using our services. We may change such fees at any time, including after you post your tickets.
5. Order Confirmation and Processing
Your order is confirmed when we send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”).
If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
With respect to resale ticket purchases from OpenAir: Immediately after you submit your request for tickets, we will send you an email notifying you that we have received your request. This does not confirm ticket availability or prices. It only indicates that we have received your request for those tickets and have begun the process of seeking to secure the requested tickets. Once the requested tickets have been secured by us, your credit card or other method of payment used at the time of purchase will be charged, and we will send an Order Confirmation confirming that your request has been finalized, and that we have purchased the tickets on your behalf. You should also receive a copy of your invoice. In some instances, where the electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. Your order may be finalized even if you do not receive an Order Confirmation, finalized invoice, or updated status email from us. If you have not heard from us, or have only received a confirmation that we received your ticket request, please contact us to check on your order. NEVER make an assumption about the status of your order because you have not been contacted by us. Orders cannot be canceled due to problems with receipt of emails.
6. Service Fees, Order Processing Fees, Taxes, and Shipping Charges
Tickets purchased on our Site are typically subject to, among other possible fees, a per-ticket service fee and a per-order processing fee. In some instances, you may be able to purchase tickets directly from the venue box office without paying our service fee. We collect tax as required by state and local laws. We may display the tax separately or include it in the total service fee amount. In many cases, you may need to pay a shipping or delivery fee. Any shipping or delivery charges are calculated based on delivery location and shipping method. Please note that the delivery fee, as well as the order processing fee, may not reflect the actual cost to deliver or process your order, and in some cases, these fees may include a profit to Ticketmaster.
Resale tickets are also typically subject to a per-ticket service fee and a per-order processing fee. Per state and local laws, some resale tickets are subject to tax, which we either display separately or include in the total service fee amount. Service fees and order processing fees may be subject to change.
7. Number of Tickets or “Ticket Limits”
When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is posted during the purchase process and verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Each account must be linked to a unique individual and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, we reserve the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting your ticket purchasing abilities.
8. Ticket Transfer
Ticket Transfer is a convenient and secure way to send tickets digitally to another person. If your tickets are eligible for transfer, you can easily send them to a friend or family member through your online account. If you are receiving transferred tickets, meaning someone you trust is sending their tickets to you, you will be able to accept them in your online account.
Once a recipient accepts a Ticket Transfer, a new barcode will be issued, and the sender’s tickets will become invalid. If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for entry to the event. Any previous ticket barcodes will be invalidated.
The sender can modify or cancel a Ticket Transfer before the recipient accepts it, but not after. Please note that we may cancel transferred tickets at any time if we find that they were obtained fraudulently or in violation of our policies. Therefore, it is crucial that you know and trust the individual transferring the tickets to you before accepting them.
Recipients can only select Mobile or Print-at-Home delivery (if the event offers this option). Any merchandise, VIP package items, fan club memberships, or ticket insurance included with the ticket are non-transferable. Ticket insurance will not be applicable to transferred tickets.
In the event of cancellation, postponement, rescheduling, or relocation of an event, and if refunds are authorized by the Event Organizer, only the original purchaser—meaning the individual who directly bought the tickets from our site—will be eligible for any refunds or credits.
For canceled events, the original purchaser will receive any applicable refund (or may be offered optional credit, if available), and no additional action will be required from the recipient of the transferred tickets.
For postponed, rescheduled, or moved events, recipients of transferred tickets will need to return the tickets to the original purchaser for the original purchaser to benefit from any available refunds and/or credits. Once the tickets are transferred back to the original purchaser, they will need to contact Fan Support to complete their request.
For further information on when refunds and/or credits may be available, please refer to the "Canceled, Postponed, Rescheduled, and Moved Events" section below.
Please note that recipients of transferred tickets are not eligible for refunds or credits, as they did not purchase the tickets directly from our Site. If you bought a resale ticket from another source (i.e., not through our Site), and that ticket was subsequently transferred to you, you will need to contact your original point of purchase for any available refund and/or credit options.
