We take the protection of your personal information and the confidentiality of your privacy very seriously. You can trust us to handle your data with the utmost care, ensuring a high level of security. In doing so, we fully comply with relevant data protection laws, including Swiss regulations and, where applicable, European laws such as the General Data Protection Regulation (GDPR).
"Personal data" refers to any information relating to an identified or identifiable natural person. This includes information that can be attributed to you personally and provides details about you. In this document, we will refer to this information as "your data."
"Processing" refers to any activity involving your data, such as collection, storage, management, use, sharing, or deletion of your data.
Please note that this privacy policy may be updated from time to time. We recommend that you review it regularly. Please note that third-party websites accessed via our sites are not covered by this privacy policy. We are not responsible for the data protection practices or compliance of third-party sites.
This document outlines how we process data related to you when you interact with our websites, mobile applications, or other services we provide. It also provides information about your rights regarding our use of your data.
The contact details of the data controller are as follows:
See Tickets AG
Lagerstrasse 119
8004 Zurich, Switzerland
For any data protection inquiries, our data protection officer can be contacted at the following address:
See Tickets AG
Data Protection Officer
Lagerstrasse 119
8004 Zurich, Switzerland
If you have questions regarding data protection on our websites, wish to obtain information, or request the deletion of your data, please contact our data protection officer by email at [email protected].
For our data protection representative in the EU, please contact:
See Tickets SA
Lagerstrasse 119
8004 Zurich, Switzerland
[email protected]
Each time you access our websites, our server automatically logs general technical data about your visit, which is stored in so-called "log files." This information typically includes:
This data is collected and processed to facilitate the use of our websites, establish connections, maintain system security, analyze usage, gather general demographic data, optimize our online offerings, and conduct internal statistical analyses. The processing of this data is based on our legitimate interests. It is important to note that these activities do not personally identify users, unless you have an account registered with us.
You can subscribe to our newsletter via our platforms to receive information about upcoming tours, concerts, events, festivals, and special offers.
To subscribe, we will need your email address. The subscription process follows a "double opt-in" method. This means that after you register and validate the confirmation checkbox, you will receive an email with a link that you must click to confirm your subscription.
The processing of your personal data is based on your consent, which is obtained during registration. You have the option to unsubscribe from the newsletter at any time by clicking the unsubscribe link in each newsletter or by sending an email with "Unsubscribe" in the subject line to: [email protected].
Our platforms allow you to contact us by email or phone. In these cases, we will process the data you provide to facilitate communication and respond to your request.
The processing of your personal data for this purpose is based on our legitimate interest in responding to your requests. If the communication is necessary to execute a contract or pre-contractual measures, this will provide an additional legal basis for the processing.
You can object to this processing at any time by sending an email to [email protected] with "Stop data processing" in the subject line. Your data will be deleted once the request is resolved, unless legal retention requirements apply.
By creating an account with us, you can access personalized services, place orders, and track your tickets. To register, you will need to provide mandatory information such as:
You can also register via your Facebook account, in which case Facebook will provide us with the necessary data (email, phone number). Please note that we have no control over the extent of the data collected by Facebook.
Once registered, you can access your personal data via a secure login. We use your data to manage our services, verify the accuracy of your information, prevent abuse, and improve your experience. We also analyze your use of our services to personalize your experience and for contractual purposes, including issuing invoices for paid services.
The processing of your personal data is based on your consent, and we will inform you of this policy during the registration process. You can deactivate or delete your account at any time. If personal data is necessary for the execution of the contract, early deletion will be subject to contractual or legal retention obligations.
If you purchase tickets via our portal, you will need to fill out mandatory fields such as your name and delivery address. This information is necessary for processing the order and delivery.
We share the necessary data with our service providers, such as transport companies and payment service providers, to complete your transaction. We do not have access to your payment details, which are processed by the payment service provider.
If you use your customer account to make a purchase, we store all information related to your current and past transactions for marketing and analysis purposes.
We process the personal data of customers, potential customers, and contractual partners to facilitate the execution of contracts or pre-contractual measures. This includes the processing of personal data such as names, addresses, email addresses, contract details, and payment information. In general, we avoid processing sensitive personal data unless required for specific contractual obligations.
Data is deleted when it is no longer necessary for contractual, legal, or archival purposes.
We aim to improve our digital offerings by analyzing user behavior. This may involve using tracking services, marketing, and analysis tools that allow us to link historical and future user data for personalized, pseudonymized, and anonymized analyses. We may also use third-party data to enhance our database.
When you create a customer account or make a purchase as a guest, we may analyze your data for the following purposes:
You can object to this processing at any time by sending an email to [email protected] with the subject: "Stop marketing data processing."
As a general rule, we treat your data as confidential. Therefore, we will only transfer your data to third parties if you have explicitly consented to this, if we are legally obligated or authorized to do so (e.g., within the scope of contract data processing), or if it is necessary to exercise our rights, particularly to enforce contractual claims. Additionally, we will transfer your data to third parties if it is necessary or convenient for the use of our portals or for the provision of services you have requested.
Your data will be transferred to the following categories of recipients:
In this case, we will naturally comply with all legal regulations regarding the transfer of personal data to third parties. If we use data processors, we will take appropriate legal, technical, and organizational measures to ensure the protection of your data in accordance with applicable data protection regulations.
If personal data is processed in a country where the level of data protection does not comply with applicable data protection regulations, we guarantee, through a contract, that your data protection will always correspond to that in Switzerland and/or the European Economic Area (EEA), for example, by incorporating the EU Standard Contractual Clauses.
Cookies make your visit to our portals easier, more pleasant, and more efficient. Cookies are information files that your web browser automatically installs on your computer's hard drive when you visit our website. They do not harm your computer’s hard drive and do not transmit user data to us.
Among other things, we use cookies to identify who has visited our portals and derive information from this, such as how often certain pages or offerings are visited, which areas of the portals are particularly popular, and how the portal is used in general. We use other cookies to allow you to freely navigate our portals and use their features, such as accessing protected areas. Some cookies may be necessary to use cart or payment functions. Using cookies also allows you to use the options or decisions you’ve selected as settings to make your visit to the portal more efficient.
In general, we use cookies to improve our services and make them more efficient and secure. Cookies are also used to collect information that allows us to show you advertising that may be of interest to you.
Most internet browsers automatically accept cookies. However, you can configure your browser settings at any time to prevent cookies from being installed on your computer or to be notified whenever a new cookie is received. In principle, our digital services can also be used without cookies; however, this may limit certain functionalities. For more information about cookies and the services we use, see Section 5 of this data protection declaration.
Our portals use a variety of services for website analysis, marketing, and tracking, all described in more detail below. If we ask for your consent to use third-party service providers, that consent is the legal basis for such data processing. If we do not obtain your consent, your data will be processed based on our legitimate interests (i.e., for optimizing and marketing our websites and structuring our portals to be relevant to user interests).
Our portals use a variety of services provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, or, if you reside habitually in the European Economic Area (EEA) or Switzerland, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").
Google uses technologies such as cookies, web storage in the browser, and tracking pixels to analyze the use of our websites. For these purposes, user profiles may be created and stored in a cookie (e.g., viewed content, websites visited, elements used, as well as technical data such as browser used, computer system used, and usage times). If users have consented to the collection of their location data, this may be processed depending on the provider.
Users’ IP addresses are also stored; however, we use an IP masking procedure (i.e., pseudonymization by truncating the IP address) to protect users. As a general rule, no unmasked data on users (such as email addresses or names) is stored in the scope of web analysis and online marketing; it is instead pseudonymized. In other words, we and Google do not know users' actual identities; we only have the information stored in their profiles to facilitate the relevant processes.
Information about your use of our portals generated in this way may be transmitted to a Google server in the USA, where it will be stored.
You can prevent the installation of cookies by selecting the appropriate settings in your browser software. However, please note that, in this case, you may not be able to use all the features of our website in their entirety.
If no explicit opt-out option is provided, you can also object to the use of cookies for visit measurement and advertising purposes by visiting the opt-out page of the Network Advertising Initiative at https://optout.networkadvertising.org/?c=1, and additionally on the U.S. website https://optout.aboutads.info/?c=2&lang=EN or the European website https://www.youronlinechoices.com/uk/your-ad-choices.
For further information, see Google's privacy policy at https://policies.google.com/privacy?hl=en.
For information about Google's privacy settings, visit https://safety.google/privacy/privacy-controls/.
